If you think you are not a night person, you might want to look for an Australian account.ĭifficult entry tests and extensive screeningĬall center jobs are often stereotyped as an easy job that can be done by anyone, but the truth is out of 6 applicants, only 1 person is hired. Since most of the clients are in the United States and UK, call center agents would need to work in changing shifts during the wee hours of the night to match this required schedule. While BPO seats in Manila are highly desirable, they come with a considerable level of stress.Ĭall center jobs require companies to match the client's time zone.
You'd need more patience to be able to effectively deal with these types of calls. Some agents engage in different social activities, hobbies, and sports.Ĭall center jobs are usually in the customer service department, which means you'd be dealing with many disappointed or worse, angry callers. Low motivation levels have been linked to poor performance, so you'll have to find a coping mechanism to overcome the monotony. CONSĬall center processes tend to be repetitive, making it difficult for some employees to stay motivated.
Even if you didn't finish college, or if you are already in your late 50s, call centers or BPOs, in general, will hire you given that you pass the entire application process. Moreover, you'll be in proximity to numerous dining and shopping establishments that are exclusively found in the metro.Ĭall centers hire regardless of age, school, or academic background. Most of the call center seats in Manila are in central business districts, ensuring easy access to transportation. These include top-notch healthcare packages, incentives, and more. Unlike most local companies, BPO companies offer higher pay and numerous perks to attract prospective employees and retain existing teams. Many call center professionals get promoted within one to two years. Unlike traditional offices, new and established call centers continue to expand and offer more opportunities for growth. Your career (given that you have a track record of good performance) grows together with the company. To guide new graduates and individuals who wish to know what working in call center seats in Manila feels like, we've listed down some of the pros and cons to help you out: PROS In spite of this record, however, many young graduates and professionals are hesitant about working in the call center industry.
#CALLCENTER PRO DRIVERS#
These criteria may be based on experience, industry, geography, and always an affinity for our client’s brand.The voice sector is one of the major drivers of the Philippine economy, employing over 500,000 Filipinos, and generating at least 67% of the total revenues from the BPO industry. Our unique and proprietary sourcing platform provides us the ability to find and select a high-quality crowd and meeting set criteria. Built to scale, Call Center Pros provides a superior solution for innovative enterprises from startups to Fortune 500 companies.Įverything starts with the client’s needs in mind. Our powerful cloud-based enablement platform connects companies seeking outsourced BPO solutions to a nationwide network of virtual service providers. Our proven sales programs can help you achieve your desired business outcomes-higher conversion rates, greater revenue, better customer satisfaction, increased customer retention, and more.Ĭall Center Pros is a pioneer of on-demand business process outsourcing. We transform data into intelligence to build rapport and optimize the results of each interaction-whether that is reactive when a customer contacts you or proactive, outbound selling. Taking a holistic approach, we provide a high-performance sales culture that combines unique data sources, analytics, technology, and outsourced sales professionals to identify prospects who have the potential to become high-value customers, determine how and when to engage with them (including which channel) and offer them the right proposition at the right time to drive higher conversion rates.Ĭall Center Pros can help you maximize the value of the relationships you have with your customers, whether they are consumers or other businesses. Let Call Center Pros help you build your business by finding and acquiring new customers and helping customers spend more.
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